Shipping Policy

Shipping Costs

Shipping is free and if the customer opts for COD then an additional Rs.100 will be charged as shipping cost for COD.

Delivery Terms

• In general,  shipments are in transit for 2 – 3 days.
• Orders are usually dispatched at 3:30 PM (IST) within 1-2 business days of payment of the order our warehouse operates on Monday – Friday during standard business hours, except on Sunday and National holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
• For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
• If the order is returned after multiple failed attempts of delivery due to incorrect address or contact info. Then the users have to pay delivery charges for the re-dispatch of the order.
• If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they return to stock.
• If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
• Upon dispatch, customers will receive an email from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
• If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present or without your concern, please contact customer service with the next steps.
• The tax has already been applied to the price of the goods as displayed on the website
• If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please contact us.
• Parcels are insured for loss and damage up to the value as stated by the courier.
• We will process a replacement as soon as the courier has completed their investigation into the claim.
• We will process a replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
• For all customer service enquiries, please email us at support@laprite.com